Twitter Admits Poor Responsive Action in Removing Vile Trolls from the Platform
A leaked internal email has revealed that Twitter is aware of its poor record in preventing rampant troll activity and is looking at addressing the problem.
Twitter Chief Executive Dick Costolo wrote: "We suck at dealing with abuse and trolls on the platform and we've sucked at it for years. It's no secret and the rest of the world talks about it every day. We lose core user after core user by not addressing simple trolling issues that they face every day... There's no excuse for it."
"I take full responsibility for not being more aggressive on this front. It's nobody else's fault but mine, and it's embarrassing. We're going to start kicking these people off right and left and making sure that when they issue their ridiculous attacks, nobody hears them. Everybody on the leadership team knows this is vital."
Nevertheless, while a Twitter post explains that the company has made changes to the platform's reporting process to make it easier to flag tweets and accounts for review via mobile devices, and although CEO Costolo has said his people are "working night and day" along with "clear lines of responsibility and accountability" to improve the situation, the proof is in the pudding.
Twitter had not as yet responded to The Drum's request to outline its strategy to curb troll abuse on the platform, and many users say that despite numerous complaints about trolls, Twitter has taken no action.
As one example, Kevin Healy, a UK autism campaigner, stated that he contacted Twitter 1,600 times over two years to report abusive impersonations of his account, but the social network has failed to act on any of his requests.