Nuisance Telemarketers and Text Spam to Be Targeted for Fines More Stringently
Complementing plans by ministers to introduce stricter legislation that will combat nuisance telemarketing calls and spam promotional texts, consumer watchdog Which? is introducing a Government-backed online platform to make it easier for people to complain about unwanted solicitation.
The Which? microsite directs the public to the ICO or Ofcom complaint form, so that people can more easily vent their frustration about bothersome marketing calls and texts, as well as providing regulators with the "information they need to take enforcement action against companies found breaking the rules".
Meanwhile, new legislation will hand the Information Commissioner's Office the power to issue a greater number of offending companies with fines. A review of the Government's communications policy will also be published before the House of Lords at the end of July which will effectively lower the number of complaints needed for the ICO to issue penalties.
Recent research commissioned by Which? discovered that 85% of adult Britons have received a nuisance call or spam text, but only 17% have lodged a complaint and almost a third (31%) had no idea who to complain to.